Warranty Support

Please have the following information ready:

• Invoice, receipt, or purchase-order reference.
• Product name, model, and serial number.
• A clear description of the fault and when it began.
• Photos, videos, error messages, or troubleshooting steps where relevant.

1. Contact us with the purchase and product details.
2. Our team reviews eligibility and may guide you through basic diagnostics.
3. If required, we arrange inspection or provide return instructions.
4. The product is repaired, replaced, credited, or referred to an authorized service centre according to the applicable warranty terms.

Warranty periods and remedies vary by manufacturer, product, and sales agreement. The manufacturer's warranty and the terms stated on your quotation, invoice, or contract apply. Warranty service does not automatically include on-site support, temporary replacement equipment, data recovery, transport, or installation unless confirmed in writing.

Warranty coverage generally does not apply to accidental or liquid damage, misuse, unauthorized repair or modification, improper installation, electrical surges, unsuitable operating conditions, consumables, normal wear, removed serial numbers, or faults caused by software, malware, or external equipment. Final eligibility is determined under the applicable warranty.

Back up and remove confidential data before submitting storage devices, computers, or other data-bearing equipment. Warranty diagnostics or repair may require resetting, formatting, or replacing a device. Orbital Africa cannot guarantee preservation of data during service.

Email info@orbitalafrica.co.tz or use our contact page. Include your proof of purchase and product details to help us respond efficiently.